Inside Retail is thrilled to announce this year’s finalists for the upcoming Retailer Awards 2023 presented by Commonwealth Bank. Judges for the 2023 awards include Heather McIlvaine and Aron Lewin of Inside Retail; David Martin, national manager of retail and e-commerce at CommBank; Reuben Casey, former CEO of Kathmandu; Colleen Callander, founder of Callander & Co and former CEO of Sportsgirl; Gary Mortimer, professor of marketing and customer behaviour at Queensland University of Techno
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hnology; and Jason Pallant, senior lecturer at Swinburne University of Technology and director of knowledge enablement at The Lumery.
Inside Retail managing editor of premium and features Heather McIlvaine said it’s been a standout year for retail, with high levels of consumer spending fuelling growth, innovation and investment across the industry.
“During the past year, we’ve seen people return to shopping in bricks-and-mortar stores with a vengeance, thanks in part to Covid lockdowns being lifted, but also due to the significant investment that retailers have made in their offerings,” she said.
“From immersive new stores to convenient omnichannel services, Australian retailers are raising the bar when it comes to delivering truly remarkable customer experiences both offline and online.”
The winners will be announced in Melbourne on March 2.
This year’s finalists are:
Loyalty Program or Campaign of the Year
Adore Beauty
Barbeques Galore
Designer Bums
Freedom
Myer
Pet Circle
Online Customer Service Initiative of the Year
Adorn Cosmetics
Kmart
Pet Circle
TerryWhite Chemmart
The Iconic
Instore Customer Service Initiative of the Year
Mimco
Priceline
The Athlete’s Foot
Viktoria & Woods
Weber Store
Best Customer Service Team
Adore Beauty
Decjuba
Knobby
Pet Circle
The Iconic
Retail Supplier of the Year
Adcore (nominated by Mysale)
The General Store (nominated by BCF)
Tryzens (nominated by Cotton On)
Wedi (nominated by Bowens)
Zebra (nominated by Myer)
Omnichannel Retailer of the Year
Chemist Warehouse
Cue
Myer
Priceline
Rebel
The Athlete’s Foot
Winning Appliances
Store Design or Concept of the Year
Anaconda
BCF
Repco
Rollie Nation
Salvos Stores
Sushi Sushi
Online Store of the Year
Adorn Cosmetics
Appliances Online
Booktopia
Lovehoney
Rollie Nation
The Iconic
Customer Experience of the Year – Small
Adorn Cosmetics
Blinkr
Edible Blooms
Esther & Co
Weber Store
Customer Experience of the Year – Medium to Large
Decjuba
Jax Tyres & Auto
Lorna Jane
Myer
Seed Heritage
