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Retailers are falling behind in the IoT race. Here’s why it matters
Retailers who fail to recognise the race for what it is will slip behind when their customers go somewhere else.

Following spate of cyberattacks, will Australians opt out of sharing data?
The last few weeks have seen a spate of high profile cyber security attacks hit various parts of the retail industry. He...

Optus parent assesses potential cost of data breach as lawyers circle
The Australian government has blamed Optus for the breach, which affected the equivalent of 40 per cent of Australia's p...

Optus under fire as purported hacker claims stolen data deleted
Optus said last week that data of up to 10 million customers including home addresses

ACCC probes consumer concerns, competition in the social-media market
ACCC chair, Gina Cass-Gottlieb, said the regulatory body is interested in examining “trends” in user preferences and eng...

Shift left: How Domino’s culture of prototyping led to digital dominance
Domino’s has a track record of introducing new offers and advancements of its technology, and key to this is the busines...

Can ‘smart’ Blundstone boots help ease healthcare workers’ pain?
Researchers at Monash University have put sensors in the soles of Blundstone boots to measure the physical strain that h...

Why Amazon’s offer to change the way it uses seller data is a big deal
Amazon has offered to change the way it operates in the hope of settling a long-running antitrust investigation by the E...

Retail’s use of facial recognition raises red flags for consumers
From online browsing behaviours to in-store facial recognition, customers are becoming increasingly uneasy with how, and...

Facing up: Choice reveals retailers scanning customer ‘faceprints’ on entry
Kmart, The Good Guys and Bunnings were found to use facial recognition technology to identify customers who enter stores...

Behind Cotton On Group’s big investment in customer data
At a time when online acquisition costs are rising and the ability to track shoppers via third-party cookies is diminish...

Grab customer attention across channels with a diversified strategy
Retailers and marketers with the right multichannel strategy will win in this volatile e-commerce climate.

How technology enables retailers to navigate autonomous store experiences
Axis Communications is assisting retailers to adopt new measures to make the unmanned store experience a reality.

Why human experience should be at the heart of retail tech
Top retailers focus on consumers’ perceived and actual experiences with technology, not how impressive the technology is...

Driving store network productivity through intelligent analytics
In reality, many retailers may be better served by retaining a smaller, high-performance store network.