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The new consumer: What shoppers really want and what it means for retail 187 60 44

Join Inside Retail, industry experts and senior retail leaders to discuss what the post-pandemic consumer wants and how they are voting with their wallets. This one day workshop will feature top minds in digital, marketing and customer insights plus brands like global marketplace Amazon, flower delivery disruptor Lvly and Australian footwear brand Rollie Nation. WHERE: Canvas House, 137 Buckhurst St, South Melbourne WHEN: March 1, 2023 TIME: Coffee starts at 8:30am with kick-off at 9:00am sharp

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Meet the speakers

Adam Ferrier

Adam Ferrier

Founder, Thinkerbell
Adam Ferrier
Adam Ferrier Founder, Thinkerbell
Adam Ferrier is the founder of Thinkerbell, an agency that creates ‘measured magic’, and was ranked 2021 number one Creative Agency in the world by industry publication BestAds - the first time awarded to an Australian agency. Leading Australian publication Mumbrella also lists Thinkerbell as Full Service, Creative, and PR 2021 Agency of the Year (the only time an agency has ever won all three titles in one year). Adam is one of Australia’s leading consumer psychologists, a brand strategist and an authority on behavioural economics. He’s the author of The Advertising Effect: How to change behaviour (Oxford) and Stop Listening to the Customer: Try hearing your brand instead (Wiley). No stranger to the TV screen of Australia, Adam is a regular panellist on the Gruen Transfer, 7's Sunrise, and 10's The Project. As the creator of the idea behind the WARC World Innovation prize (2013), and winner of the rare Cannes Gold Lion and Gold Effie double, Adam has won at all of the world's major advertising shows. He created the successful board game The Analyst (translated into four languages), space; an unconference where 'ideas meet influence’, and the social cause agency DOA (Decade of Action). Adam also co-hosts Black T-Shirts, a podcast that delivers XXL creativity for marketers. An unstoppable force in the Australian advertising landscape, Adam's hands delegate the keys to embrace evidence-based creativity – whether to buy, perform or change - through cognitive behavioural psychology, hardcore creativity and a deep understanding of behavioural economics. As a speaker, Adam brings his experience working with many of Australia's and the world's top brands to introduce unconventional award-winning, and effective ideas - all created by combining his passion for creativity and expertise within behavioural science.
Anna Reid

Anna Reid

Senior Program Manager - Innovation, Amazon
Anna Reid
Anna Reid Senior Program Manager - Innovation, Amazon
Starting out as Fulfilment Centre Side Lead, Anna led the launch of the new Ravenhall site in Melbourne’s west, overseeing the delivery process throughout the pandemic and observing how it has changed moving into post-pandemic world. Now, as Senior Program Manager in Innovation, Anna works to enable growth through systems thinking and innovation across Amazon’s ANZ Operations network.
Hannah Black

Hannah Black

Chief Growth Officer, LVLY
Hannah Black
Hannah Black Chief Growth Officer, LVLY
Hannah started with LVLY as a marketing intern, right back in the beginning in 2016, when they were still recording orders on post-it notes. She was there in the first meeting with a team of box engineers, when the whacky sketched idea of sending flowers in the mail in a glass jar came to life. Fast forward to COVID and Hannah was managing increased order volumes, rapid growth and a hiring frenzy whilst increasing warehouse footprints in every state. In 2022, Hannah was involved in LVLY’s $35m acquisition, launching in international markets, and now leading the biggest same day flower logistics company in Australia as Chief Growth Officer.
Vince Lebon

Vince Lebon

CEO/Founder, Rollie Nation
Vince Lebon
Vince Lebon CEO/Founder, Rollie Nation
Vince is the CEO, founder and designer of Rollie Nation, an Australian footwear brand with global distribution. He is an international award-winning designer who has collaborated with leading brands such as Adidas, Asics and Foot Locker, bringing a unique skill set and the ability to think conceptually and drive innovation through design, strategy and collaboration
Shaun Greenblo

Shaun Greenblo

Co-managing director, Boody
Shaun Greenblo
Shaun Greenblo Co-managing director, Boody
David Martin

David Martin

National Manager - National Manager - Retail and e-Commerce, Commonwealth Bank
David Martin
David Martin National Manager - National Manager - Retail and e-Commerce, Commonwealth Bank
David is a Retail and eCommerce industry expert within Business Banking at CommBank, driving the overarching strategy and helping the bank grow within the retail industry by delivering intentional and integrated go-to-market activity alongside business bankers. Prior to joining CommBank, David spent 6 years in the US and the world of eCommerce with 2 years at Amazon in Seattle and most recently leading APAC for Flywheel Digital, the world’s largest Amazon Advertising and Consulting agency working with clients like PnG, Bayer, SCJ & Logitech. Prior to his US stint David spent 6 years in finance at ANZ holding a variety of role in their Corporate & Commercial banking team. David has an MBA from UNSW’s Australian Graduate School of Management and 2 young kids that keep him more than busy.
Sophia Pope

Sophia Pope

Director of Sales and Customer Success, ShipStation
Sophia Pope
Sophia Pope Director of Sales and Customer Success, ShipStation
Heather McIlvaine

Heather McIlvaine

Managing Editor - Features and Premium, Inside Retail
Heather McIlvaine
Heather McIlvaine Managing Editor - Features and Premium, Inside Retail
Dean Blake

Dean Blake

Features and Premium Editor, Inside Retail
Dean Blake
Dean Blake Features and Premium Editor, Inside Retail

Academy agenda

  • Adam Ferrier Fighting Against Efficiency: why the new world of retail must focus on friction
  • David Martin The Retail Response: How businesses can adapt to changing consumer behaviours.
  • PANEL: Hannah Black, Anna Reid, Sophia Pope
    Moderator: Dean Blake
    Fulfilment focus: Best in class delivery in a post-pandemic world.
  • PANEL: Vince Lebon, Founder, Rollie Nation
    Moderator: Heather McIlvaine
    The stores of tomorrow: immersive, inspiring, effective.
  • Shaun Greenblo, Co-managing director, Boody
    Sustainability – it’s a journey, not a destination. Practical tips to create immediate action within your retail business.
  • Hackgames 2023 Grand final
    The 2023 HackGames is a call to arms for creative thinkers who want to turn lemons into lemonade.
  • Help vote for the winning pitch!